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Robbie Miller Kaplan

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Comforting Words - When You Don't Know What To Say

Robbie Miller Kaplan is a writer and trainer with an expertise in communications. She is the author of nine books, including How to Say It When You Don’t Know What to Say, written to help readers communicate effectively when those they care about experience loss. How to Say It When You Don’t Know What to Say provides insight into the process of grief and offers practical advice from experts, professionals and individuals on how to be a comfort to others. It’s now available in three individual volumes: "Illness & Death," "Suicide" and "Miscarriage." Her website is www.wordsthatcomfort.com and you can follow her on Twitter @How2SayIt.

Robbie Miller Kaplan's Blog

Making contact with the bereaved

While in my twenties, a close friend’s mom died. My friend shared the time and place of the visitation and yet I chose not to attend. I had good excuses; I was living in a large city and was unfamiliar with the part of town where the visitation was held. Also, my faith does not hold visitations and I had no idea what to expect. I chose to write a condolence note and I stayed away. The day after the visitation, before my note arrived, my friend called. During our conversation, she told me that an… Continue

Posted on November 5th, 2009 at 6:00am — No Comments (Add)

What not to do

A young woman who was eight months pregnant gave birth to a stillborn baby. Overcome with grief, she called her supervisor at work and requested he notify her colleagues by e-mail so she wouldn’t have to individually tell her devastating news. It seemed a simple request, but when she returned to work, she learned her supervisor did not notify her colleagues and they were each stunned when she painfully shared the news. Not knowing what to say or do, they avoided her and she felt shunned and alon… Continue

Posted on October 26th, 2009 at 6:42pm — No Comments (Add)

What to expect at a Unitarian Memorial Service

The Unitarian faith is a practical religion that believes in economy. Most members cremate their dead and they hold memorial services that are a celebration of life, scheduled at a date convenient for the family. Their memorial services are personal with favorite music and readings. The families are very involved in their planning and they often share funny and poignant stories of the deceased. Attendees are invited to participate so if you knew the deceased and have a story to share, your cont… Continue

Posted on October 20th, 2009 at 8:36am — No Comments (Add)

What not to say after a miscarriage

What is it about a miscarriage that makes it so difficult to say the right thing? Women who miscarry report that they’re frequently the target of callous and hurtful comments that dismiss or trivialize their loss. While the list of offenders includes friends, colleagues, and medical professionals, the worst culprits might surprise you; often family members, especially their own moms, mothers-in-law, sisters, and sisters-in-law. Here’s a list of what you should NEVER say after a miscarriage: •… Continue

Posted on October 13th, 2009 at 7:30am — No Comments (Add)

How to make memorial donations

We honor the deceased by making donations in their memory. Many obituaries designate a charity or fund selected by the family, but what if the organization is one you’d prefer not to support or worse, in conflict with your values? Do you donate anyway or ignore the family’s request, making a donation to a charity or cause you support? And what if there is no indication of where to donate? How do you choose something appropriate? Ask yourself, "Why am I making the donation?" Is it to both honor… Continue

Posted on October 5th, 2009 at 8:00am — No Comments (Add)

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